配送政策
配送政策
1. 适用范围
本政策适用于通过 MOVEON + LIVEON 新加坡页面及结账系统提交的新加坡订单。
2. 新加坡本地配送
目前页面列出的 MOVEON + LIVEON 方案均提供新加坡本地免费配送，除非下单前另有清楚注明。
订单进入可履约状态后，预计配送时间为1–3 个工作日。此时间为预计，并非绝对保证。
3. 何时开始处理配送
- PayNow / 银行转账：付款凭证核实及订单确认后开始处理；
- 货到付款（如结账页有提供）：订单确认后开始处理；
- 信用卡 / 分期付款：完成相应官方付款或结账程序后开始处理。
4. 配送地址与联系方式
请提供完整的新加坡配送地址及可联系的手机号码。如资料有误，请尽快联系我们。若因地址错误或多次派送失败而产生延误或额外费用，我们会在重新安排配送前与您确认。
5. 配送延误
快递异常、公共假期、旺季、天气、地址进入限制、库存处理或其他合理控制范围以外的情况，都可能导致配送时间延长。如出现配送问题，我们会提供合理协助。
6. 错货、破损或缺件
收到包裹后请尽快检查。如出现错货、运输破损或缺件，请尽快提供订单编号及清楚照片/影片与我们联系。我们会核实并按情况安排更换、补寄、价格调整或退款等适当处理。
7. 配送失败或包裹退回
如因地址错误、收件人多次无法联系，或其他非我们可控制的原因导致包裹退回，我们会联系您确认下一步。如需支付额外重送费用，会在重新安排前先清楚告知。
8. 联系方式
Celine / MOVEON + LIVEON Singapore Support
电邮：moveonliveon1@gmail.com
WhatsApp / HiComm：+65 8156 4406
Delivery Policy
1. Scope
This Delivery Policy applies to Singapore orders placed through the MOVEON + LIVEON Singapore landing page and checkout.
2. Local delivery
Listed MOVEON + LIVEON programmes currently include free local Singapore delivery, unless a different delivery charge is clearly shown before you place the order.
Our current estimated delivery timeframe is 1–3 working days after the order is ready for fulfilment. This is an estimate rather than a guaranteed delivery time.
3. When fulfilment starts
- PayNow / bank transfer: fulfilment begins after the payment submission has been verified and the order is confirmed.
- Cash on Delivery (COD), where offered: fulfilment begins after the COD order is confirmed.
- Card / instalment provider: fulfilment begins after successful completion of the relevant official checkout or payment process.
4. Delivery address and contact details
Please provide a complete Singapore delivery address and a reachable mobile number. If an address is incomplete or incorrect, contact us as soon as possible. Delivery delays or additional courier charges caused by incorrect details or repeated failed delivery attempts may need to be resolved before re-delivery.
5. Delivery delays
Delivery may occasionally take longer because of courier disruptions, public holidays, peak periods, severe weather, access restrictions, stock handling or other circumstances outside our reasonable control. We will provide reasonable support if a delivery issue is reported to us.
6. Wrong, damaged or missing items
Please check your parcel promptly after delivery. If the wrong item is delivered, an item is damaged in transit, or something is missing, contact us as soon as reasonably possible with your order reference and clear photos or video where available. We will review the issue and arrange an appropriate solution, which may include replacement, re-delivery, price adjustment or refund where applicable.
7. Failed delivery or returned parcels
If a parcel is returned because the delivery address was incorrect, the recipient was repeatedly unavailable, or delivery could not be completed for reasons outside our control, we will contact you regarding the next step. Any additional re-delivery charge, if applicable, will be communicated before a new delivery is arranged.
8. Contact
Celine / MOVEON + LIVEON Singapore Support
Email: moveonliveon1@gmail.com
WhatsApp / HiComm: +65 8156 4406