隐私政策
隐私政策
1. 关于本隐私政策
本隐私政策说明当您使用 MOVEON + LIVEON 新加坡页面、结账、咨询或客户服务渠道时，我们如何收集、使用、披露、保护及保存个人资料。
如有隐私相关问题，请电邮联系资料保护负责人：moveonliveon1@gmail.com。
2. 我们可能收集的资料
根据您与我们的互动方式，我们可能收集：
- 姓名、手机/WhatsApp、电子邮箱及配送地址；
- 所选方案、订单资料、付款方式及订单编号；
- PayNow 或银行转账付款凭证；
- 您主动提供的咨询内容、产品使用情况及客户服务记录；
- 在相关技术启用时的浏览器、设备、IP、Cookie 或网页互动资料。
3. 我们收集及使用资料的目的
我们可能在与您互动有关的合理范围内收集、使用或披露个人资料，包括：
- 回复咨询及提供1对1客户服务；
- 处理、核实及完成订单；
- 核实 PayNow 或银行转账付款凭证；
- 安排本地配送并提供配送进度；
- 提供产品使用、方案及进度指导；
- 保存订单、服务及合规所需记录；
- 预防欺诈、滥用或安全事故；
- 在您同意或法律允许时发送推广或跟进信息；
- 在分析或广告工具启用时，衡量和改善网页、结账及广告表现。
4. 同意与营销选择
您可以随时联系我们撤回营销同意。即使您退出营销，我们仍可能发送完成现有订单、付款核实、配送或客户服务所必需的通知。
5. 我们可能与谁共享资料
为完成订单或提供服务，我们可能在必要范围内与以下服务商共享相关资料：
- Wellous 官方结账或履约渠道；
- 快递及物流服务商；
- 付款、银行及分期服务商；
- HiComm、WhatsApp 等咨询、通讯及线索记录服务商；
- 云端、电邮、表单、储存及技术服务商；
- 在法律要求或允许时的专业顾问、监管机构或政府部门。
我们不会把您的个人资料出售给广告商。
6. Cookie、分析与广告技术
本网站可能使用 Cookie 或类似技术来支持网页功能、分析、转化衡量或广告。这些工具可能包括用于衡量网页访问和转化的 Meta Pixel，以及用于咨询来源记录与 WhatsApp 跳转的 HiComm。在相关功能启用时，工具可能收集设备、浏览器、来源及网页互动资料。您可以通过浏览器或设备设置管理 Cookie。我们不会故意把客户咨询中的敏感健康详情发送给广告平台。
7. 资料保护与保存
我们会采取合理的行政及技术措施，防止个人资料遭未经授权的查阅、收集、使用、披露、复制、修改或遗失。资料只会在达成收集目的、合理业务需要或法律要求所需的期间内保存，之后会在可行情况下安全删除或匿名化。
8. 海外处理
部分服务商或技术系统可能在新加坡以外处理或储存资料。涉及跨境传输时，我们会采取合理步骤，按适用的新加坡个人资料保护要求处理。
9. 查阅、更正与撤回
您可联系我们申请查阅或更正个人资料，或在适用情况下撤回同意。处理请求前我们可能需要核实身份，并可能受法律例外限制。
10. 政策更新
当服务、技术、付款方式或法律要求发生变化时，我们可能更新本政策。网页上显示的最新版本会从所列生效日期起适用。
Celine / MOVEON + LIVEON Singapore Support
电邮：moveonliveon1@gmail.com
Privacy Policy
1. About this Privacy Policy
This Privacy Policy explains how personal data is collected, used, disclosed, protected and retained when you use the MOVEON + LIVEON Singapore landing page, checkout, consultation or customer-support channels.
For privacy matters, contact our Data Protection Contact at moveonliveon1@gmail.com.
2. Personal data we may collect
Depending on how you interact with us, we may collect:
- your name, mobile/WhatsApp number, email address and delivery address;
- your selected programme, order details, payment method and order reference;
- payment-verification information such as PayNow or bank-transfer receipt images;
- messages, consultation questions, product-use information and customer-support records that you choose to provide;
- technical or usage information such as browser type, device information, IP address, cookies or page interactions where these technologies are enabled.
3. Why we collect and use personal data
We may collect, use or disclose personal data for reasonable purposes connected with your interaction with us, including to:
- respond to enquiries and provide 1-to-1 customer support;
- process, verify and fulfil orders;
- verify PayNow or bank-transfer submissions;
- arrange local delivery and provide delivery updates;
- provide product-use, programme and progress guidance;
- maintain order, service and compliance records;
- prevent fraud, misuse or security incidents;
- send promotional or follow-up communications where you have consented, or where otherwise permitted by applicable law;
- measure and improve our website, checkout and advertising performance where analytics or advertising technologies are enabled.
4. Consent and marketing choices
Where consent is required, we will use personal data for the purposes notified to you. You may withdraw consent to marketing communications at any time by contacting us. Withdrawal of marketing consent does not prevent us from sending operational messages that are reasonably necessary to process an existing order, delivery, payment verification or customer-service request.
5. Who we may share data with
We may disclose personal data on a need-to-know basis to service providers involved in your order or our website operations, such as:
- official Wellous checkout or fulfilment channels;
- couriers and logistics providers;
- payment providers, banks and instalment providers;
- customer-enquiry and messaging providers, including HiComm and WhatsApp;
- cloud hosting, email, form-processing, storage and technical service providers;
- professional advisers, regulators or authorities where disclosure is required or permitted by law.
We do not sell your personal data to advertisers.
6. Cookies, analytics and advertising technologies
Our pages may use cookies or similar technologies for site functionality, analytics, conversion measurement or advertising. These tools may include Meta Pixel for page-visit and conversion measurement, and HiComm for enquiry attribution and WhatsApp routing. Where such tools are enabled, they may collect device, browser, referral and page-interaction data. You can use your browser or device settings to manage cookies. We do not intentionally send sensitive health details from customer consultations to advertising platforms.
7. Protection and retention
We take reasonable administrative and technical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or similar risks. We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or for legitimate business or legal requirements, after which it should be securely deleted or anonymised where practicable.
8. Overseas processing
Some service providers or technical systems may process or store information outside Singapore. Where personal data is transferred overseas, we will take reasonable steps to ensure the transfer is handled in accordance with applicable Singapore data-protection requirements.
9. Access, correction and withdrawal requests
You may contact us to request access to, or correction of, personal data in our possession or control, or to withdraw consent where applicable. We may need to verify your identity before processing a request, and legal exceptions may apply.
10. Updates to this Policy
We may update this Privacy Policy when our services, technology, payment methods or legal requirements change. The latest version displayed on our website will apply from its stated effective date.
Celine / MOVEON + LIVEON Singapore Support
Email: moveonliveon1@gmail.com