条款与条件

Terms & Conditions

Effective since: 28 February 2020 · Last updated: 11 September 2026 · Singapore

1. About these Terms

These Terms & Conditions apply to purchases and customer-support interactions made through the MOVEON + LIVEON Singapore landing page and checkout. By placing an order, you agree to these Terms together with the applicable Privacy Policy and Delivery Policy.

2. Product and programme information

We aim to present product descriptions, programme quantities, prices, promotions and usage guidance accurately. Packaging, promotional presentation or availability may be updated from time to time without changing the identity of the product ordered.

Health and wellness information on the website is provided for general product and lifestyle guidance and is not a substitute for diagnosis, emergency care or personalised medical treatment. Individual experiences and results can vary.

3. Orders and availability

An order is subject to availability and confirmation. We may contact you if information is incomplete, payment cannot be verified, an item is unavailable, or there is an obvious pricing or technical error. We will not intentionally substitute a different paid programme without your agreement.

4. Prices and promotions

Prices are displayed in Singapore dollars (SGD) unless stated otherwise. Promotions, programme savings, vouchers, WellFam benefits and membership discounts may be subject to eligibility, stated limits, validity periods and separate programme or membership terms.

5. Payment

Available payment methods are the options displayed at checkout or confirmed during order processing.

• PayNow / bank transfer: an uploaded receipt is a payment submission and remains subject to verification.
• COD, where offered: no online payment is required before delivery unless clearly stated otherwise.
• Card / instalment provider: payment is completed through the relevant official checkout or payment provider, and that provider's applicable payment terms may also apply.

Do not send us bank passwords, card PINs or one-time passwords.

6. Order changes and cancellation

If you need to change or cancel an order, contact us as soon as possible. We will try to help where the order has not yet entered fulfilment, but cancellation cannot be guaranteed once payment has been processed, the parcel has been packed, or delivery has been arranged.

7. Returns, refunds and non-conforming goods

Because MOVEON and LIVEON are ingestible wellness products, change-of-mind returns are generally not accepted after an order has entered fulfilment, particularly where packaging has been opened, tampered with or cannot safely be resold.

If goods are defective, damaged, incorrect, missing, or otherwise do not conform to the order or applicable consumer requirements, please contact us as soon as reasonably possible. We will assess the circumstances and provide an appropriate remedy where required or appropriate, which may include replacement, re-delivery, price reduction or refund.

8. Delivery

Delivery is governed by our Delivery Policy. Current Singapore delivery estimates and any applicable charges are shown on the website or communicated during order confirmation.

9. WellFam membership benefits

WellFam points, welcome vouchers, birthday rewards, member discounts and tier benefits are subject to the customer's membership status, eligibility and the applicable WellFam programme terms. Displayed benefits are not cash unless expressly stated and may be subject to caps or conditions.

10. Customer account and information accuracy

You are responsible for providing accurate contact, delivery and payment-submission information. Please notify us promptly if any information changes.

11. Website use

You must not misuse the website, interfere with its operation, attempt unauthorised access, submit fraudulent information, or use content in a way that infringes intellectual-property or other rights.

12. Third-party services

Payment providers, logistics providers, messaging platforms and external checkout services may operate under their own terms and privacy policies. We are not responsible for service interruptions that are outside our reasonable control, but we will provide reasonable customer support for issues connected with your order.

13. Limitation and applicable law

To the extent permitted by law, we are not liable for indirect or consequential loss arising from circumstances outside our reasonable control. These Terms are governed by the laws of Singapore, without excluding any mandatory consumer rights that apply to you.

14. Updates and contact

We may update these Terms when our services, payment options or operations change. The latest version displayed on the website applies from its stated effective date.